Case Studies

High Performance Culture Program
Current Client- since 2024
Approx. 100 team members across 30 sites
Predominantly casual employees
Approx 1500 Customers per year

The Problem

Inconsistent culture across coaching staff including poor behaviours
Challenges motivating and engaging coaches including low engagement
Lateness, no shows, high attrition and low levels of care
Inability to grow business due to lack of confidence in ability to deliver quality coaching service

What we delivered

Conducted yearly engagement surveys and leadership 360 assessments with the Executives
Developed an inspiring new mission statement, vision and set of values
Co-developed new ways of working and embedded the values into processes and systems including recruitment, onboarding and recognition
Developed a new set of business targets and goals
Delivered a leadership development program (Lead Differently)
Delivered monthly executive coaching to Executives

Why they chose The Mind Shift Lab

What stood out most about Steve was his energy, his positivity and how much he cared. He has real expertise in building high-performing teams and that gave us a lot of confidence in the process. He brought real passion into the business, and you could tell he genuinely wanted TITANS to succeed

The Results

TITANS FA has doubled their monthly revenue in the last 12 months
Increased player sign-ups and retention
Reduction in people-related issues including lateness and care
Increase in employee engagement, measured in the annual survey
Improved quality of coaching across sites measured through newly created coaching audit program